Home > Report a problem
Report a problem
We trust everything is working well but in case you have any problems using our web shop please drop us a quick message with a contact number and we will try and resolve as quick as we can. firstname.lastname@example.org
Help Using Our Website
Using our website is a breeze, but for those who are a little shy, here are step by step instructions on how to find and purchase what you need.Step 1 Browsing Products
Choose the product you are interested in purchasing from the menus in the left column of any webpage. Product categories are always found listed in this left column. The main product categories for this site are at the top of this column and indicated by a large buttons (this is the Main Menu). Other categories are listed below the main menu as text links. Click on any of these and you will be taken to either the product category, or directly to the product itself if there is a single product in that category. (For an alternative way to find products use our search facility at the top of every webpage).Step 2 Viewing Products
In most cases you will have been taken to a category of many products. This provides thumbnail images and a short description of each product. Look for the product you are interested in and click on the 'Full Info' button. You will be taken to a page showing the full information on that single product with a larger image.Step 3 Adding a Product to the Basket
Notice on this page a large 'Add To Basket' button. Underneath this we often suggest a couple of products which go well with the main item you are interested in purchasing. If you wish to include any of these products just tick the 'Select Item' box.
After this click the 'Add To Basket ' buttonStep 4 The Shopping Cart
When you have clicked on the 'Add To Basket' button you are taken to 'Your Shopping Basket'. Here you will see a full summary of what you are intending to purchase. You will notice that you can change the quantity of any item or remove any individual item. At this point you can choose to continue shopping or go to check out by clicking on the relevant button. If you continue shopping you will be able to see at a glance on any page just how much you are spending by looking at the top of the web page where this information is shown. At any time, and from any web page, you can choose to view your basket or check out by clicking on the relevant buttons at the top right of any web page.Step 5 Purchasing
a) To purchase the items in your basket click on the Checkout button (at the top right of any web page or from within your Shopping Basket). You will have now been taken to the registration page where you will need to provide us with your details so we can process your order.
b) The next screen once again shows a summary of the items your are purchasing and the totals. You will also see the billing address and the delivery address. You can change the delivery address if you wish. Now click contnue.
c) At this point you are taken over to the Secure Paypal check out screen. Once there follow the onscreen instructions. It is at this point that you will provide your credit/debit card details.
Once you have made your purchase you will receive a confirmation e-mail. You will receive another e-mail once we have despatched your items.